London, National and International Removals and Storage

To speak with our customer service:

FAQ

We believe the best way to support you is by offering a flexible removals service and tailoring each move to suit your needs. Questions will naturally arise and we are happy to answer them, the selection below may help with some basics.

WHEN DO I BOOK MY REMOVAL?

Although it is advisable to book your removal as early as possible, the removal date should only really be agreed once you have exchanged contracts with your house buyer, and have a firm date for handing over keys. After submitting a quote request or enquiry to us we will reply with an acknowledgment. We can also make a provisional booking. Once both parties have agreed on a suitable date, you can consider your removal booked with us.

WHAT IS THE CANCELLATION PERIOD?

We only require 24hrs notice in order to amend or cancel your removal. We will also refund any deposit paid.

IS INSURANCE INCLUDED?

Some removal companies will charge for insurance and in fact also act as an insurance broker, arranging cover on the removal customers’ behalf. Top Removals do not charge for insurance and provide blanket All Risks Cover, up to the value of £100,000 per consignment. A higher cover can also be arranged. This costs nothing for the customer and is less trouble too, as there is no requirement for an inventory and cover is automatic. Top Removals have no vested interest in handling customers cover, and so are completely independent in handling claims.

DO YOU OFFER PACKING AND WHAT IS INCLUDED?

Yes, Top Removals offer a full packing service, which can be quoted for separately. This includes packing all of the crockery, glassware, clothes, linen, lamps, books, pictures etc into cartons and marking the cartons for positioning them at your new home. The full packing service is often carried out the day previous to removal. Unpacking is rarely required, but we would be happy to quote for that service too, by request. We also offer “Fragile pack” or partial pack. All clothes can be packed in specially designed wardrobe cartons. If you do not need packing then we will be happy to quote for the delivery of the packaging materials only.

WILL YOU PLACE OUR FURNITURE AT OUR NEW HOME?

Our removal staff will position your furniture as directed by you, the customer. Insurance will not cover employees to work in lofts or roof-spaces which do not have permanent staircases, lighting, and flooring. Any floor more than one flight up, and without a lift adequate to fit all furniture must be agreed in advance, otherwise quote would not be valid. Dismantling and assembly of furniture must be agreed in advance but we include that by default in the quotes we prepare. There is always a handyman present as part of the removal crew and we have most of the tools required.

WHAT ACCESS IS REQUIRED FOR YOUR REMOVAL LORRY?

Our attention should be drawn to any local height, length, and weight restrictions. Please let us know if turning off into a narrow lane is involved to gain access to either address. Parking permits have to be paid and arranged by the customer but we are glad to assist with that by submitting an application to the local council.

DO YOU PROVIDE STORAGE?

Yes, we have state of the art storage facility in East London and offer the best rates around. It is a specially built building with 24 hours manned security, CCTV in operation and insurance cover. When booking the storage we can offer discounted rates for collection and delivery and also run regular offers for advance payment.

DO YOU OFFER OFFICE REMOVALS?

We can offer a comprehensive office relocation service and our surveyors are able to assess any size and kind of premises. All quotes are free and tailor-made and include the hire of crates. We can also offer any other supporting services.

DO YOU OFFER PART LOAD REMOVAL?

Although the majority of our customer’s book a full house removal, we also offer a Part Load Service or how we call it a Man and Van service. Especially when this is over long distances, we regard this as a Courier Service. Our Courier service is a ‘Driver only Kerbside’ service. The driver will gladly provide extra assistance where necessary but may also require the customer to provide additional assistance if the item is bulky and/or heavy. Large items may incur an extra charge if a porter is required to accompany the driver. Long Distance Part Load basis, means your loading and/or unloading dates may be flexible but can be agreed in advance.

Testimonials

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